Return Policy:
-We want you to be 100% satisfied with your purchase. rchandise returned or exchanged will be subject to a 20% restocking fee less the shipping charges. Shipping and handling on return merchandise will not be refunded or covered by us. All returns must have a RA # (return authorization number) from us to be accepted.
Terms
-Shipping and Handling Fee are non-refundable.
-Return items are all subject to a 20% restocking fee.
-Return or refund can take up to 4 weeks to process.
-Original receipt and Invoice # required for any return and refund.
-All returns must have a RA# (Return Authorization Number) from us to be accepted.
-All items must be in new and resaleable condition, including the original box, packaging, and accessories.
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service at customerservice@janssolar.com for a return authorization before returning merchandise
