Is there a Product Guarantee?
Yes We guarantee that all products are free from defects. Please contact us at customerservice@janssolar.com or, use the form on the contact us page if you ever receive a defective product.
How quickly do you respond to emails?
We generally respond to emails with one business day (monday-friday) For fastest response, please contact us on the "contact us page" using the form provided
Shipping costs are based on the wholesale total of your order. Each order has a minimum shipping charge as specified.
What is the delivery time for orders?
- Actual delivery day and time is determined by UPS. Regular ground shipments usually take between 1 to 7 business days depending on your location.
Do you ship Internationally?
No , we currently ship within the United States only
How long does it take to process and ship orders?
Orders are usually shipped within 2 business days or less, except weekends. Orders made on Friday, Saturday, and Sunday normally ship out the following Monday. Please provide a valid mailing address as UPS will not deliver to PO Boxes.
