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Frequent  Questions
Note: All prices in US Dollars

Our most common questions

Is there a Product Guarantee?
 Yes We guarantee that all products are free from defects. Please contact us at customerservice@janssolar.com or, use the form on the contact us page if you ever receive a defective product.


How quickly do you respond to emails?
 We generally respond to emails with one business day (monday-friday) For fastest response, please contact us on the "contact us page" using the form provided
 

Shipping costs are based on the wholesale total of your order. Each order has a minimum shipping charge as specified. 


What is the delivery time for orders?
- Actual delivery day and time is determined by UPS. Regular ground shipments usually take between 1 to 7 business days depending on your location.


Do you ship Internationally?
No , we currently ship within the United States only


How long does it take to process and ship orders?
 Orders are usually shipped within 2 business days or less, except weekends. Orders made on Friday, Saturday, and Sunday normally ship out the following Monday. Please provide a valid mailing address as UPS will not deliver to PO Boxes.

New Discounted Shipping Rate Of $4.95  Orders Over $100.00 Ship Free

Thank you for shopping at janssolar
where you will have a safe and secure
online shopping experience
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Please email us if you have any questions at   Customerservice@janssolar.com